Virtual Training + The Contact Center

Ronna Caras- Recorded Session

Recently, many companies have experienced a dramatic shift to a fully virtual workforce. This change from a primarily premise-based worker to a home-based worker has left companies scrambling to deploy technology and operational solutions. The training required to keep this workforce and its leaders educated, motivated and skilled will need to be custom-tailored to meet the demands this new work environment.

If you are responsible for training anyone, you need a plan now.

Learn how businesses are using Virtual Instructor-Led Training (VILT), Self-Paced eLearning, and Recorded Webinars to replace on-site events so you can make rapid decisions that get excellent results. Join contact center training expert Ronna Caras for a play-by-play guide to virtual training that you can use right away.